Advancements in artificial intelligence, coupled with the rise of messaging apps, are fueling the development of chatbots — software programs that use messaging as the interface through which to carry out any number of tasks, from scheduling a meeting, to reporting the weather, to helping users buy a pair of shoes.
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Businesses are foreseeing immense potential and are investing heavily in this burgeoning chatbot economy. In the near future, chatbots may do everything from distributing media content to offering personalized concierge services.
In The Chatbots 101 Report, Insider Intelligence, Insider’s premium research service, breaks down how chatbots work and looks at the future of the market.